We offer a 30-day return policy, which allows you to request a return within 30 days of receiving your item.
To be eligible for a return, your item must be in its original condition, unused, unworn, with tags, and in its original packaging. You must also provide the receipt or proof of purchase.
To initiate a return, please contact us at firstname.lastname@example.org. Upon approval of your return, we will provide you with a return shipping label and detailed instructions on where and how to send your package. Note that returns sent without prior authorization will not be accepted.
For any inquiries regarding returns, feel free to reach out to us at email@example.com.
Damages and Issues
Please carefully inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, please contact us immediately. This will allow us to promptly address the issue and take corrective action.
Exceptions / Non-Returnable Items
Certain items are not eligible for returns, including perishable goods (e.g., food, flowers, plants), custom products (e.g., personalized items, special orders), and personal care items (e.g., beauty products). We also cannot accept returns for hazardous materials, flammable liquids, or gases. If you have concerns about a specific item, please don't hesitate to get in touch with us.
Please note that sale items and gift cards are non-returnable and non-refundable.
For a faster resolution, the best way to get the item you desire is to process a return for the current item. Once the return is approved, you can then make a separate purchase for the new item.
After we receive and inspect your return, we will notify you regarding the status of your refund. If your return is approved, the refund will be processed automatically to your original payment method. Please be aware that the time it takes for your bank or credit card company to process and post the refund may vary.